Shipping policy

(Please note that there is an order processing period which is typically 3-5 days)

UK SHIPPING

7-16 Business Days

US SHIPPING

7-16 Business Days 

INTERNATIONAL

EU – (7-18 Business Days)

Canada – (7-18 Business Days) 

Australia – (7-18 Business Days) 

Rest of World – (10-20 Business Days) 

IMPORT DUTY

Please note that the customers will always be responsible for paying any import bills they may receive.

In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.

RETURNS

We sincerely hope you are satisfied with your Patencials purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase (MINUS SHIPPING COST IF FREE SHIPPING DISCOUNT HAS BEEN APPLIED)

Please return your item(s) unworn and in the original packaging within 14 days of receiving.

Address for returns: United Kingdom, London, Marylebone, 2 Charlotte Street, W1T2LW